Last Updated: 29-09-2023

At wax91.in, we prioritize our customers’ satisfaction. This policy outlines our conditions related to refunds and returns.

1. Subscription-Based Products

  • Free Demo: We offer a 2-day free demo for our subscription-based products to allow our customers to evaluate the service before making a purchase decision.
  • No Refunds After Activation: After the activation of a subscription-based product, refunds will not be provided. We emphasize the importance of utilizing the free demo period to ascertain the product’s suitability for your needs.

2. Digital Services

  • Non-tangible Products: As we deal mainly with digital services and products, returns can be tricky. However, if you believe the service or product hasn’t been delivered as promised, contact us immediately.
  • Refunds: If we determine that we failed to deliver the promised service or product, a partial or full refund might be granted. Each case will be assessed on its merit.

3. Project Development & Customization

  • Initial Phases: If you cancel our services within the initial stages of the project, you might be eligible for a partial refund minus any resources or time already expended on your behalf.
  • Completion: Once a project is completed or near completion, refunds might not be possible. Always communicate any issues or concerns promptly.

4. Cancellation Policy

  • Projects or services can be canceled, but refunds will be based on the work already done. We encourage open communication to ensure satisfaction.

5. Process for Raising a Refund

  • To initiate a refund or return, email us at support@wax91.in with your order details, the reason for the refund, and any supporting documentation.
  • We’ll review your request and get back to you within a specified timeframe.

6. Refund Timeframe

  • Once a refund is approved, it may take up to 7 to 15 days for the amount to reflect in your account.

7. Changes to this Refund and Returns Policy

  • We reserve the right to modify this policy. Any changes will be posted on this page with the updated revision date.

8. Contact Us

For questions regarding our Refund and Returns Policy, reach out to:

Email: support@wax91.in

Address: 132 C-21 Mall, Ujjain, India.